General terms of sale

Applicable to individual reservations for tourist accommodation services – Version of 7 August 2026

These General Terms and Conditions of Sale (hereinafter the “GTC”) are offered by SAS LES JARDINS DU VAL, with share capital of EUR 251,000, registered with the Amiens Trade and Companies Register under number 477 708 721, operating the tourist residence “Domaine du Val”, 21 route du Val, 80132 Grand-Laviers, France (hereinafter the “Domaine”).
Telephone: 03 22 20 02 69 Email: contact@le-domaine-du-val.com Website: www.le-domaine-du-val.com EU VAT number: FR 63477708721
The GTC govern individual reservations made directly with the Domaine, in particular via the website, by telephone or by email. Reservations made through a platform may also be subject to that platform’s terms and conditions. Groups, seminars and professional customers are subject to specific terms or agreements.
The customer declares that they have the legal capacity to enter into a contract, have received the essential information prior to booking and accept the GTC applicable on the date of the reservation.

The booking confirmation specifies the accommodation, dates, maximum capacity, services included, options, price and applicable pricing conditions. Photographs are for illustrative purposes only; the accommodation allocated corresponds to the category booked.
The accommodation is intended exclusively for temporary tourist stays. Any unlawful, commercial or unauthorised professional activity, as well as any subletting or transfer of the reservation, even free of charge, is prohibited without the Domaine’s prior written consent.
The number of occupants may not exceed the confirmed capacity, including children and babies. The Domaine may refuse any undeclared person or request payment of the applicable additional charge, without prejudice to safety requirements.

The reservation becomes binding once accepted by the Domaine, the required deposit or price has been paid and written confirmation has been sent on a durable medium. Until these conditions have been met, no availability is guaranteed.
The customer must immediately check the dates, identity, number of occupants, options and price stated in the confirmation and promptly report any error. Special requests are only guaranteed if they have been accepted in writing.

Prices are stated in euros, including all taxes, excluding tourist tax where applicable. Details of the services included and any additional charges are provided before booking and appear in the confirmation.
Unless specific pricing conditions apply, a deposit of 25% of the total stay price is required at the time of booking. The balance is payable upon arrival.
Optional charges are only invoiced after the customer has expressly selected them. Any late or rejected payment may, after the customer has been informed, result in cancellation of the reservation in accordance with the applicable conditions.
Accepted payment methods are those displayed at the time of booking; the Domaine also accepts holiday vouchers (“chèques-vacances”) in accordance with the terms indicated at that time.

Pursuant to Article L. 221-28, 12° of the French Consumer Code, the fourteen-day right of withdrawal does not apply to accommodation services other than residential accommodation which are to be provided on a specific date or during a specified period.
The reservation is therefore, upon confirmation, subject to the cancellation conditions set out below.

Any cancellation must be sent in writing to contact@le-domaine-du-val.com. The date on which it is received determines the applicable cancellation scale.
Unless a special rate is expressly stated to be non-cancellable/non-refundable, the following charges apply:
• more than 7 days before arrival: the amount paid is refunded, except for reservations under an offer for which payment is immediate;
• 7 days or less before arrival: 100% of the stay price;
• no-show or cancellation after the scheduled arrival time: 100% of the stay price.
Any amount already paid is credited against the compensation due. If the amount paid exceeds the compensation due, the Domaine will refund the difference; if it is lower, the outstanding balance remains payable.
Death or serious illness does not automatically constitute force majeure within the meaning of the law. However, upon presentation of supporting documents and as a commercial gesture, the Domaine may offer a postponement, credit note or reduction of the cancellation charge. Any modification remains subject to availability and the applicable pricing policy.

If the Domaine is unable to provide the booked service for a reason attributable to it, it will inform the customer as soon as reasonably possible and, where possible, offer an equivalent service.
The customer may refuse this alternative and obtain a refund of amounts paid for services not provided, without prejudice to their statutory rights.
In the event of force majeure within the meaning of Article 1218 of the French Civil Code or an external event temporarily or permanently preventing performance, the parties shall consult each other in order to determine the consequences in accordance with applicable law.

Arrival and departure times are those stated in the booking confirmation and take precedence over any general information.
As of the date of these GTC, the website states that arrival is from 3:00 p.m. or 5:00 p.m., depending on the period, departure is at 10:00 a.m. and at 11:00 a.m. on Sundays. Any late arrival must be agreed in advance.
If the customer has not contacted the Domaine by the communicated deadline, the Domaine may make the accommodation available to another customer. A no-show results in application of Article 6.
An early departure decided by the customer does not entitle them to any refund, except in the event of failure attributable to the Domaine or where otherwise provided by law.

The customer must use the premises peacefully and carefully, respect other residents, staff, safety instructions, the house rules and nighttime quiet.
The customer is responsible for the behaviour of occupants and visitors under their responsibility.
Parties, disturbances, tents, caravans, additional cooking or heating appliances and any dangerous installation are prohibited without authorisation.
It is prohibited to dispose of any product or object in sanitary equipment that could damage septic tanks or pipes.
In the event of a serious or repeated breach compromising safety or tranquillity, the Domaine may, after formal notice where circumstances permit, terminate the stay.
The financial consequences shall be assessed according to the seriousness of the breach, the services already provided and applicable law.

The customer must report to reception, as soon as they are discovered and, where possible, within twelve hours of arrival, any defects, missing items or damage.
This period facilitates verification but does not deprive the customer of their rights concerning a non-apparent defect or a defect discovered subsequently.
The customer must allow urgent interventions necessary for safety or preservation of the premises.
If an intervention substantially affects the stay, the parties shall seek an appropriate solution; no provision shall deprive the customer of a price reduction or compensation where legally due.

A security deposit of EUR 400 per accommodation is required in accordance with the arrangements indicated before arrival. It does not constitute a limit on liability.
The customer is responsible for damage, loss, abnormal soiling and intervention costs caused by themselves, occupants, visitors or animals in their care, excluding normal wear and tear.
Any deduction shall be supported by appropriate evidence (inspection report, photographs, invoice, quotation or reasonable reinstatement cost). If the damage exceeds the security deposit, the balance remains payable.
The deposit shall be returned within ten days after departure, less any duly justified amounts.
Where reinstatement requires supporting documents that cannot be obtained within this period, the Domaine shall inform the customer of the reason for the additional delay and settle the matter as soon as possible.
The accommodation must be left tidy, with dishes washed and waste removed in accordance with the instructions, where the customer rents a house for which cleaning is not included.
Abnormal cleaning may be charged at the rate previously communicated or, failing that, at its reasonable and documented cost.

Only animals expressly permitted under the Domaine’s policy and declared at the time of booking may stay at the Domaine.
The Domaine accepts dogs only, at a rate of EUR 10 per night per dog; two animals per house unless otherwise authorised in writing.
The Domaine may request identification of the animal, an up-to-date vaccination record and, for dogs concerned, any licence, certificate of competence, behavioural assessment, rabies vaccination and insurance required by law.
The animal must at all times remain under the effective care, control and supervision of its owner or keeper.
Dogs must be kept on a lead in common areas, natural areas and the Reserve, as well as wherever required by the Domaine’s instructions.
A muzzle is compulsory whenever required by law, the authorities or a justified safety instruction.
The animal must not be left alone in the accommodation if it is likely to cause damage or disturbance, nor may it access areas where animals are prohibited, such as the swimming pool.
Excrement must be collected immediately.
Pursuant to Article 1243 of the French Civil Code, the owner or person using the animal while it is in their care is liable for damage caused by the animal, whether the animal is under their control, has strayed or has escaped.
The customer therefore assumes responsibility for material, bodily and non-material damage directly caused by their animal to accommodation, furniture, equipment, natural areas, other animals, customers, visitors, employees or third parties, insofar as such liability is legally attributable to them.
The customer shall reimburse the Domaine for the costs of reinstatement and amounts that the Domaine has had to incur or pay as a result of such damage, upon presentation of supporting documents and subject to applicable legal provisions.
The customer must have valid third-party liability insurance covering damage caused by the animal during the stay and must provide proof of such insurance upon request.
This contractual requirement applies even where specific insurance is not legally compulsory.
Any aggressive behaviour, bite, scratch, pursuit, roaming, persistent disturbance or incident must be reported immediately to reception.
The owner or keeper must without delay take the safety, emergency, reporting and veterinary follow-up measures required by law.
In the event of danger or serious disturbance, the Domaine may require the animal to leave the residence immediately. If the customer cannot continue their stay without the animal, the early termination of the stay shall be dealt with according to the circumstances and applicable law.
The Domaine shall not be liable for damage caused exclusively by the animal or by a failure of the owner or keeper to comply with their obligations.
However, this provision does not exclude the Domaine’s liability where fault, a safety defect or a breach attributable to the Domaine caused or contributed to the damage, nor in any other case where exclusion of liability is prohibited by law.

Access to the swimming pool, play areas, paths, outdoor areas and the Reserve is subject to opening hours, instructions, capacity limits and any safety or biodiversity-protection restrictions.
Minors remain under the permanent supervision of the adult responsible for them.
The customer must respect paths, wildlife, flora and protected areas.
Dogs must be kept on a lead in the Reserve.
The Domaine may temporarily close an area for safety, maintenance, weather or environmental-protection reasons without this automatically giving rise to compensation.
Where such closure removes an essential service expressly included in the reservation, an appropriate solution shall be sought.

Customers are advised to check that their insurance covers rental risks, third-party liability, claims by neighbours, occupants and animals.
Customers remain responsible for the custody of their personal belongings.
The Domaine’s liability in the event of loss, theft or damage shall be assessed in accordance with applicable legal provisions and cannot be excluded where it results from fault on the part of the Domaine or from a mandatory statutory liability regime.

Any difficulty must be reported during the stay so that the Domaine has the opportunity to remedy it.
A subsequent complaint may be sent, together with any useful supporting documents, to:

SAS LES JARDINS DU VAL – Complaints Department 
21 route du Val 
80132 Grand-Laviers 
France

or to contact@le-domaine-du-val.com.
The Domaine shall respond within a reasonable period.

After a prior written complaint has been made and no amicable solution has been reached, the consumer may make free use of the consumer mediator to which the Domaine is subject.
The request must comply with the mediator’s admissibility requirements.
Recourse to mediation does not prevent either party from bringing proceedings before a court.

The data required for the reservation are processed for the purposes of contract management, payments, the stay, customer relations and legal obligations.
Information concerning purposes, retention periods, recipients and data-subject rights is set out in the website’s privacy policy.
Rights may be exercised by contacting contact@le-domaine-du-val.com or at the Domaine’s postal address.
The customer may also lodge a complaint with the CNIL (French data protection authority).
Where a telephone number is collected, the consumer is informed of their right to register free of charge on the Bloctel telephone marketing opt-out list, subject to statutory exceptions.

These GTC are governed by French law.
In the absence of an amicable agreement or mediation, the consumer may bring proceedings before the courts having territorial jurisdiction pursuant to the French Code of Civil Procedure or before the court of the place where they resided at the time the contract was concluded or where the harmful event occurred, in accordance with the French Consumer Code.
If any provision is declared null or unenforceable, the remaining provisions shall remain applicable to the extent possible.

Booking confirmations, emails, records from the reservation system and proof of payment may be produced as evidence in accordance with applicable legal provisions.
The customer may download or print the GTC before making a reservation.
The version accepted at the time of booking remains applicable to the relevant stay.


Done at Grand-Laviers, France, 
7 August 2026.